Refund & Returns Policy

Last Updated: August 2, 2026

Welcome to Advent Haven. We want you to enjoy your purchase. This Refund & Returns Policy explains when returns, refunds, replacements, and cancellations are available.

By placing an order through Advent Haven, you agree to the terms below.

1. Return Window

Returns may be requested within 30 calendar days from the date your order is delivered.

After this period, we are unable to offer a refund or exchange except where required by applicable law.

2. Eligibility for Returns

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned with all original packaging, accessories, inserts, and documentation.
Not show signs of wear, damage, misuse, or alteration.
Be approved by our customer support team before being shipped back.

We reserve the right to inspect all returned items before approving a refund.

3. Items That Cannot Be Returned

For hygiene, safety, or inventory reasons, the following items are generally non-returnable unless they arrive damaged or defective:

Opened or used Advent calendars.
Personalized or custom-made products.
Digital products or downloadable content.
Gift cards.
Clearance, final sale, or marked non-returnable items.
Products damaged through misuse, accidents, improper storage, or normal wear and tear.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

damaged during shipping,
defective,
or different from what you ordered,

please contact us within 7 days of delivery.

Your request should include:

your order number,
a description of the issue,
clear photographs of the product,
photographs of the packaging and shipping label where applicable.

Depending on the situation, we may:

send a replacement,
issue a full or partial refund,
provide store credit,
or request the item be returned.

We reserve the right to choose the appropriate resolution.

5. Change of Mind Returns

If you simply change your mind, you may request a return provided the product meets the eligibility requirements.

The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

Original shipping charges are non-refundable unless required by law.

6. Return Authorization

Do not return any item without contacting us first.

Unauthorized returns may be refused or returned to the sender.

Once your return request is approved, we will provide return instructions.

7. Refund Processing

After we receive and inspect your returned item, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for your financial institution to process the refund.

Shipping charges, customs fees, taxes, and handling fees are generally non-refundable unless required by law.

8. Exchanges

We only replace items that are defective, damaged, or incorrect.

If an exchange is approved and the requested product is unavailable, we may instead:

issue a refund,
provide store credit,
or offer a comparable replacement.

9. Order Cancellations

Orders may be cancelled only before they have entered processing or shipment.

Once an order has been processed or dispatched, it cannot be cancelled.

If eligible, refunds for cancelled orders will be issued to the original payment method.

10. Refused Deliveries

If an order is refused or cannot be delivered because of an incorrect shipping address provided by the customer, any refund may be reduced by:

shipping costs,
return shipping charges,
customs fees,
handling fees,
and any costs incurred by Advent Haven.

11. Lost Packages

If tracking shows a package as delivered, we are not responsible for theft after delivery.

If your package appears lost in transit, please contact us promptly so we can work with the shipping carrier to investigate.

12. Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in your account being restricted and future orders being refused where permitted by law.

13. Right to Refuse Returns

We reserve the right to deny any return or refund request that:

does not meet this policy,
involves products showing signs of use or damage caused after delivery,
appears fraudulent,
involves repeated abuse of our return policy,
or is otherwise prohibited under applicable law.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

14. Contact Us

If you have questions regarding returns or refunds, please contact our customer support team before sending any product back.

Please include your order number and a detailed description of the issue so we can assist you as quickly as possible.

Refund and Returns Policy